FAQ
Frequently Asked Questions
1. Which countries are currently covered by the order shipping service?
We currently only ship within the United States and the European Union. Unfortunately, we are unable to process orders with shipping addresses outside of these regions at this time.
We apologize for any inconvenience this may cause and look forward to expanding our reach in the future. If you have any questions or need more information, please do not hesitate to contact our customer service team.
Thank you for your understanding and for choosing us for your online shopping.
2. Can you confirm if orders placed from the United States are processed locally in the United States?
If you are located in the U.S., your order is processed locally to ensure efficient delivery.
3. Could you please confirm if orders placed from within the European Union are processed from within the European Union?
If you are located within the European Union, your order is processed locally to ensure efficient delivery.
4. What is the estimated delivery time?
The delivery times are indicated below:
European Union 7 to 10 days.
USA from 7 to 10 days.
Delivery times are indicated by the postal services.
It is possible that these times may vary for reasons beyond our control.
5. What steps do you recommend taking to ensure that the shipping address is accurate when placing an order, considering that you are not allowed to change the address after confirming the purchase?
Verify the address before confirming: Before finalizing your purchase, be sure to carefully review the shipping address. Make sure it is spelled correctly and includes all the necessary details, such as apartment or block number, zip code and recipient's name.
6. What are the sizes of the clothes in your store?
Each listing includes a sizing chart for that specific garment, which I recommend consulting before placing an order.
So the size chart is your best option.
7. What are the return and refund policies?
Due to the nature of the product being made to order, we can only accept returns or exchanges if the product design arrives misprinted, the product arrives damaged, defective or is not the size ordered.
8. What is the total cost, including taxes and shipping?
Taxes and shipping costs are included in the sales price.
9. What is the privacy policy?
At Artify Makers we value your privacy and are committed to protecting the personal information you provide to us. Below, we explain how we collect, use, share and protect your information:
Information Collected: We collect personal information such as your name, address, email address and payment details when you make a purchase from our store.
Information Use: We use your personal information to process your orders, send purchase confirmations, provide customer service and enhance your shopping experience at our store.
Information Sharing: We do not share your personal information with third parties except as necessary to process your orders or comply with legal requirements.
Data Security: We implement security measures to protect your personal information from unauthorized access, misuse or disclosure.
Cookies: We use cookies and similar technologies to enhance the functionality of our website and to personalize your shopping experience.
User Rights: You have the right to access, correct or delete your personal information at any time. You may contact us to exercise these rights.
By using our website, you agree to this privacy policy.
If you have any questions about our privacy policy, please do not hesitate to contact us.
10. How can I contact customer service in case of problems or questions?
At Artify Makers, we strive to provide the best customer service possible. To contact us in case of problems, questions or any other need, we have these communication channels:
- Click on the Contact tab , write us your name, email and message, our customer service team will review your message and respond as soon as possible.
- We also offer a chat service on our website. Simply visit www.artifymakers.com and click on the chat icon in the bottom right corner of the screen to speak with one of our agents who will get back to you as soon as possible.